Privacy Policy – How Jalilive Keeps Your Data Safe

1. Introduction

Jalilive (jalilive.win) is one of Bangladesh's most trusted online gaming platforms. We place the highest importance on the privacy of our members. This Privacy Policy explains what personal information Jalilive collects, why it is collected, how it is used, and the steps we take to keep your data secure.

By using the Jalilive website or mobile app, you are considered to have accepted this Privacy Policy. We encourage you to read it carefully before registering. If anything is unclear or you have questions, please contact our support team.

2. Information We Collect

When you create an account or use our services on the Jalilive platform, we collect the types of information listed below. Each piece of data is collected for a specific reason, and nothing beyond what is necessary is gathered.

3. Use of Information

Jalilive uses the information it collects solely for the purposes outlined below. Your data is never used for any unauthorized purpose.

• Account Management: Your information is used for registration, login, password recovery, and KYC verification.
• Financial Transactions: Payment information is used to process deposits, withdrawals, and bonuses.
• Security Assurance: Device and login information is analyzed to detect and prevent fraud, money laundering, and unauthorized access.
• Customer Support: Relevant account information is used to resolve issues and provide support.
• Personalized Experience: Your usage history is analyzed to recommend games and offers tailored to your preferences.
• Legal Obligations: Required information may be disclosed in response to valid requests from regulatory authorities.
• Marketing Communications: With your consent, we may send you emails or messages about new promotions and offers. You can withdraw this consent at any time.

4. Information Sharing & Disclosure

Jalilive does not sell your personal information to third parties. However, in limited circumstances, certain data may be shared:

• Payment Provider: Necessary information is shared to process transactions via bKash, Nagad, and Rocket. These providers operate under their own privacy policies.
• Game Provider: Only the minimum necessary data is shared with third-party game studios for the purpose of running games.
• Legal Authorities: We are required to disclose relevant information in response to court orders, investigations, or regulatory obligations.
• Anti-Fraud Organization: Limited information may be shared with international AML bodies to prevent money laundering and fraud.

5. Cookies & Tracking Technologies

Jalilive uses cookies and similar tracking technologies on its website and app to improve the user experience. Cookies are small text files stored in your browser.

• Essential Cookies: These cookies are essential for maintaining login sessions, security tokens, and core platform functionality. They cannot be disabled.
• Analytical Cookies: Analyzes which pages users visit and how long they stay to help improve our services.
• Preference Cookies: Used to remember your language, theme, and preferred games.
• Cookie Controls: You can disable all non-essential cookies at any time through your browser settings. Please note that doing so may limit some features.

6. Data Security Measures

Jalilive protects your personal information using industry-leading security technology. Our security infrastructure is continuously updated and reviewed.

• SSL/TLS Encryption: All data transferred between your browser and our servers is encrypted with 256-bit SSL/TLS technology.
• AES-256 Storage Encryption: Sensitive data stored on our servers is protected with AES-256 encryption.
• Two-Factor Authentication (2FA): Two-factor authentication is available for added account security.
• Firewall & Anti-DDoS: Advanced firewall and DDoS protection are active around the clock.
• Regular Security Audits: Regular security audits are conducted by third-party cybersecurity experts.
• Employee Training: All employees with access to customer data undergo strict confidentiality training.

7. Your Data Rights

As a Jalilive member, you have several important rights over your personal information. We respect those rights and make them straightforward to exercise.

8. Data Retention Period

Jalilive retains your data only for as long as necessary. Retention periods are determined based on legal obligations, business requirements, and your own requests.

• Account Information: For the duration of account activity and a minimum of 5 years after closure. This is required for legal dispute resolution.
• Financial Transaction Details: Retention for a minimum of 5 years is mandatory under AML regulations.
• KYC Documents: 5–7 years after account closure, as required by law.
• Gaming Logs & History: Typically 2 years. Extended until resolution if a dispute is ongoing.
• Marketing Communications Information: Until consent is withdrawn. Once withdrawn, you will be removed from our marketing list immediately.

9. Protection of Minors

Jalilive is strictly for individuals aged 18 and above. We do not knowingly collect personal information from minors. Age verification is required at registration, and identity is confirmed through a national ID or birth certificate during the KYC process.

If we have reason to believe that a minor has registered on Jalilive, the account will be suspended immediately and all collected data will be permanently deleted.

10. Changes to Privacy Policy

Jalilive reserves the right to update this Privacy Policy as needed. Members will be notified before any significant changes that may affect their rights.

• For major changes, advance notice will be sent to your registered email address.
• The date of any update will always be shown at the top of this page as "Last Updated".
• Continued use of the platform after any changes constitutes your acceptance of the updated policy.
• If you do not agree to the changes, you may request to close your account.

11. Get in Touch

For any questions, complaints, or requests to exercise your rights regarding our Privacy Policy, please get in touch with us. The Jalilive privacy team takes all inquiries seriously.

We typically respond to emails within 24–48 hours. For urgent matters, live chat will get you the fastest response.